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FAQ

Pre-Tenancy

Do you provide weekend bookings?

Yes, we do on Saturdays from 10 am till 2pm. Our team is committed to providing you with the most efficient service, so we even provide bookings outside of these times. During the busy months of January, July, August and September are open, we understand that you may need us and so we are open for the majority of weekends from 10am-5pm. we would recommend to check our opening times on the website.

What should we expect from the properties?

All the properties we provide are fully furnished to a high standard. We ensure that all our properties are properly cleaned before renting them out to anyone and we also provide stylish furniture to complement each property.

Is it possible to rent one room in a house?

We offer individual rooms to be let within shared student homes, although communal areas such as the bathroom and kitchen will have to be shared.

Is it possible to have student hall accommodation?

We have a very large complex called 'Cumberland Court', which can accommodate a huge number of people. It's a popular place, in the heart of the well-known Headingly/Hyde Park area.

Will I have a connection to the internet?

The internet connection varies from each property, for further information please speak to a member of staff. We provide our tenants with information leaflets about internet companies such as Virgin etc..

Would I be able to have any pets at the property?

Unfortunately, we do not accommodate any pets in our properties.

What is the best way to pay for the deposit?

To make deposit payments convenient for our customers we offer online payments through our website. We also offer alternatives to cash payments, for example in our office we have a debit/credit card machine.

Tenancy

What happens on the day I move in?

Providing that all forms have been filled in and fees have been paid, you will be handed keys to move into the property on the day the tenancy begins from 12 noon. On the day of the new tenancy it will be very busy so it may take time for you to receive your keys. If you have paid for the inventory video service we will follow you to the property at the allocated time to record the condition of the property.

How do I register the utility bills in my name?

In order to do this, you’ll have to contact the utility provider. Then you will need to reference your meter reading and serial numbers, followed by it being registered in your name. We also need a copy of this information. A full guide on how to set up your utilities will be provided in the Spencer Properties’ Handbook

Are locks allowed to be fitted on the bedroom door?

It is against fire regulations to fit locks to bedroom doors. We do not permit any locks to be fitted on internal doors, for any damaged cause the tenant will be held liable. Also they may also be held responsible if there is any removal fees of the locks. We or the fire department need to be able to access all rooms In case of a fire.

Is it possible for my deposit to be deducted from my last rent payment?

As the deposit and rent are separate, this will not be possible. The rent will need to be paid. The deposits are held in a separate account and will be refunded from that account at the end of the tenancy.

Where do I return my keys at the end of the tenancy?

It's important that the keys are returned on the last day of the tenancy by 12noon. Failure to do so will result in charges for items such as locks being changed and having to situate new tenants in alternative accommodation. For these reasons it’s essential that you bring the keys back on time.

Testimonials

  • Spencer properties are the best landlord in Leeds. Always attended maintenance issues within 24 hours. Office staff are very friendly and always willing to help.
    Abubakr Adrees

  • Great service. We have lived in the house for over a year and have only ever had great service , both from the staff in the office and any maintenance people that they have sent out. Any issues have been dealt with promptly and effectively.  Great service. We have lived in the house for over a year and have only ever had great service , both from the staff in the office and any maintenance people that they have sent out. Any issues have been dealt with promptly and effectively.We would have no hesitation in recommending Spencer Properties.
    John Harrison-Church

  • I have been with Spencer's for the past 4 years and in all that I have never had any problems with them. The property I rent is in great condition and i am very happy with the service. Spencer' have always helped me and completed all maintenance issues within a reasonable timescale. A very happy tenant.
    Erik James

  • Very efficient and very proactive. They fitted two new radiators in our flat as soon as we requested them. They have also given me two sets of VIP tickets to what Leeds Rhinos play. Overall a very strong experience with them as my letting agents.
    Adam Sirett

  • I have been with many landlords in the Headingley over the past 16 years and Spencer Properties have been by far the best. Firstly they are extremely professional, helpful and trustworthy, something which in this area can be hard to find. I have been with many landlords in the Headingley over the past 16 years and Spencer Properties have been by far the best. Firstly they are extremely professional, helpful and trustworthy, something which in this area can be hard to find. Secondly they treat you as humans, not just as cash cows who are there to pay for their mortgages. The proximity of their properties to the Universities, plus the above reasons make them ideal for students or professionals who are new to the area and are looking for good accommodation in which to work or study from. I would highly recommend Spencer’s to anybody who wishes to rent property in Leeds.
    Jon Rudd

  • In 2014, it was my first ever moving house experience, and Spencer Properties was a delight to have as our landlord.  In 2014, it was my first ever moving house experience, and Spencer Properties was a delight to have as our landlord. Spencer Properties make sure that your accommodation is the best place to live in, and the customer service from them is brilliant. When it came to sorting out deposits, Spencer Properties returned the deposit in full without any hassle. I enjoyed nearly 3 years with Spencer Properties, and will recommend it to all of my friends who are looking for an accommodation in the future.
    Samantha Bass

  • I've found that Spencer’s provided a really good service. I lived in their property for a year. I found that they listened to my concerns and addressed them quickly and efficiently. The maintenance staff are really friendly and approachable too. For me, this was a great, fuss-free way to rent my lovely place to live. :)

    Lorna Dunsire

  • The relationship with my landlord is awesome very nice company. I also like the timely response to repairs always very helpful. Everyone was really friendly in the office and Jeff found us the perfect house. I'd recommend 100% these to my friends.
    Daniel Temtsen

  • I had a great experience when I let with this agency. The landlord was helpful and always attended to my needs. Yasir also was concerned with my general well-being. I was comfortable in the house i rented and every time there was a problem I knew I can call him and expect fast response. I would let with these agents over and over again.
    Kabelo Mathendele

  • Spencer properties (in particular Yasir) have been very helpful, they quickly respond to repairs that occur in the property. Good communication and friendly throughout the tenancy. Received my bond back within a week. Excellent landlord!!! Would recommend.
    Cherechi Ndukwe

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