Pre-Tenancy
Tenancy
What happens on the day I move in?
On the start date of a new tenancy all members of the team are likely to be extremely busy as students will be arriving to collect keys. Providing all relevant forms, presentation of photo Id and all fees have been paid, we will issue you with keys on the day your tenancy begins from 12noon.
How do I go about registering the utility bills in my name?
Your first step is to contact the utility provider and reference your meter reading and serial numbers and register them in your name. You should then also provide us with a copy of this information.
Am I allowed to fit a lock on my bedroom door?
Locks on internal doors are not permitted. Should a lock be found on an internal door it will be removed and the tenant responsible will be held liable for damage and cost of removal.
Would it be possible to deduct my deposit from my last rent payment?
This is not possible as they are two separate items. The contractual amount of rent must always be paid in full.
At the end of my tenancy where do I return the keys?
The keys should be returned to our office before 12 noon on the last day of your tenancy. If keys are not returned you will be charged for change of locks and incur costs incurred with situating new tenants in a hotel, therefore it is vital you return keys promptly.