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Report a Repair

If you're a tenant, living in one of our let properties, you can now report a repair at any time via our website contact form.

If you have any maintenance issues with your property or have a comment please complete the following form and someone will be in contact with you in due course.

Who can use this service

You can only use this service if you're reporting a problem with a property that's maintained by Spencer Properties.

Emergency repairs

An emergency repair is any problem that could be a security risk or cause harm to you, another person or to your property.

All emergency repairs need to be reported by phone.

Examples include:

  • any repair that poses a health and safety risk, such as smashed glass, or an electrical hazard
  • any repair that poses a security risk, such as a problem with the main entrance to your property

Will you have to pay?

You might have to pay for repairs to certain things, these are known as chargeable repairs.

A chargeable repair is usually damage caused by you or someone else who lives in the property, unless this is down to general wear and tear.

Enquiry form

Include the room(s) where you think the repair is needed.

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  • Very efficient and go the extra mile.
    Cleo & Samantha

  • I've been renting a from Spencer Properties for a while now and have no major complaints. I was able to move in to the property just two days after the first viewing with all the paperwork done smoothly, which was excellent as I needed somewhere at short notice, and any maintenance issues, etcetera, have been deal with pretty swiftly. Certainly a better experience than I've had with letting agencies in the past.
    Alistair Iveson

  • Good experience, quick with resolving problems.
    Mohammed Bari

  • Since we were looking for a new property with Spencer properties it was easy to book an appointment for viewing. Then we decided to move in to one of their property it was easy to sort it out. When we signed to contract and sent all our details the property was ready to move in. So far we had only one minor maintenance issue but it was sorted straight away.
    Agnes Fruzsa

  • I have been renting through Spencer Properties for a few months and so far the experience has been much better than I have had with other agencies. The processes of viewing the flat, signing the contract and moving into the property were seamless and easy. There were a couple of discrepancies between the inventory and the condition of the flat, but once we pointed them out these issues were quickly resolved. I have only had contact with Frankee so far, who has been friendly and professional throughout. Overall I have no major complaints.
    Thomas Treacy

  • I've had quite a few issues with my boiler, but landlord is always very quick to fix. They also put locks on my windows at my request.
    Natalie Dohohue

  • Very good landlords, very helpful and very professional. I would always recommend!
    Lauren Richardson and Hannah Fox

  • Very efficient dealing with repairs or queries with flat.
    Tony Magee

  • Very fast communication in general.
    Thereza Reis

  • Overall, it’s been a pretty good experience. Everything works and repairs are always dealt with extremely efficiently and without any fuss.
    Timothy Brown & Claudia Rose

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