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Terms & Conditions


These Terms of Use ('Terms') govern all use of (the 'Site').

The Site is owned and operated by us, Spencer Properties, 18 Headingley Lane, Headingley, Leeds, LS6 2AS, telephone 0113 278 8600, email; VAT number 000 000 000.

Use of the Site beyond that expressly permitted by these Terms, is unauthorised and unlawful.

We have the right to modify these Terms at any time.


The Site is provided free of charge to Users, and it and any information and analysis on or included in any email alert from us ('Material') is provided 'as is' and 'as available'. Any Material is provided in good faith, and whilst we will use reasonable endeavours to ensure the accuracy of Material, we make no warranties (express or implied) regarding accuracy or completeness or fitness for any purpose, and we expressly exclude any liability in respect thereof (other than warranties not capable of exclusion).

The information in the Material may be updated from time to time and may at times be out of date. We accept no responsibility for keeping the Material up to date, and no liability for any failure to do so. No liability is accepted for any errors, or for any losses that may be incurred if any Material is relied on.

Material is intended for general reference only. Application of Material to any specific instance or for any particular purpose is a User's sole responsibility.

Except as stated below, the contents of this Site may not be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without our prior express written permission.

You may print or download to disk the contents of an individual page of this Site for the purpose of private and personal non-commercial use. You may also permit your computer to make an electronically stored, transient copy of Material from the Site for the purpose of viewing it while connected to the Internet only. However, you may only make one copy of any Material.

You may not distribute, display or copy any Material to third parties including (but not limited to) 'caching' any material from the Site for access by third parties, and 'mirroring' any Material on this Site.

You must ensure that your use of the Site and of any Material is in no way unlawful, and you will fully indemnify us against any liability we may incur as a result of any use by you which is unlawful, or which is in breach of these terms.

Intellectual Property Rights

The copyright and database right in any Material remain the property of Spencer Properties or of the copyright owners (as the case may be). Under no circumstances will you have any claim to copyright or ownership of any intellectual property rights in any Material.

Unless otherwise specified, each author of Material on the Site has asserted his/her moral right pursuant to Section 77 of the Copyright Designs and Patents Act 1988 to be identified as the author thereof.

Customer Complaints Handling Procedure

We are highly motivated into making sure you have a pleasant stay at Spencer Properties, if there are any problems this can be resolved through email or telephone call on 0113 278 8600. A member of our responsive team will help to assist you. We assure you that we treat every complaint with the up most importance and will try our very best to resolve any concerns. If in any event you are not satisfied with our response or if you have a grievance about a certain member of staff, in this case we would encourage you to put any concern in writing. We will always try to resolve any concerns as soon as possible. Our team at Spencer Properties works hard to ensure that each of our customers has an enjoyable stay with us.

Futhermore, your grievance can be addressed to:

The General Manager
Spencer Properties

The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established “in-house” procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer than this timescale we will advise you in writing and confirm our revised response date.

External Links

Certain sections of the Site contain links to external web sites maintained and operated by third parties. These links are provided solely for the convenience of Users, and the provision of such links does not imply any endorsement of or affiliation with such website. We are not responsible for any information on any such third party's website.

You must remove and not reinstate any link to this website from any other website if we request you to do so. You may not create any link to or use any portion of this Site in any manner that may create confusion either about the identity of this Site (or about us as the source of origin of such portion of this Site), or in any manner that may create a likelihood of confusion as to sponsorship of third party content by us, or as to an affiliation with this Site or with us.


To the extent permitted by the applicable law, we disclaim all representations and warranties with respect to the Site and any Material thereon, either express or implied, including but not limited to any implied warranties of merchantability or fitness for any particular purpose; in no event will we be liable for indirect, special, incidental or consequential loss or damage which may arise in respect of the Site, its use, or in respect of other equipment or property, or for loss of profit, business, revenue, goodwill or anticipated savings, even if we have been advised of the possibility of such loss.

In the event that any exclusion or other provision contained in these Terms be held to be invalid for any reason and we become liable for loss or damage that could otherwise have been limited, such liability shall be limited to £100.

We do not exclude liability for death or personal injury to the extent only that the same arises as a result of negligence for which we are liable.


By using the Site you agree to be bound by these terms. These terms supersede all prior agreements and (together with the Privacy Policy) are complete and exclusive. No oral or written information given by us or on our behalf shall create a warranty or collateral contract, or in any way increase the scope of our liability, and you may not rely on any such information. Except as otherwise provided, no addition, amendment or modification of these Terms shall be effective, unless in writing and signed or accepted by us.

This Site is aimed at users in the United Kingdom. Where UK regulatory authorities have jurisdiction over the contents of this Site, we have attempted to ensure compliance with the requirements of such regulatory body. However, some of the information in the pages contained in this Site is not intended for access from certain other jurisdictions, and no representation or warranty is made as to whether the information available in this Site complies with the regulatory regime of jurisdictions other than the United Kingdom.

These Terms and all use of the Site are governed by the laws of England and any questions arising shall be dealt with only by the English courts.


  • Spencer properties are the best landlord in Leeds. Always attended maintenance issues within 24 hours. Office staff are very friendly and always willing to help.
    Abubakr Adrees

  • Great service. We have lived in the house for over a year and have only ever had great service , both from the staff in the office and any maintenance people that they have sent out. Any issues have been dealt with promptly and effectively.  Great service. We have lived in the house for over a year and have only ever had great service , both from the staff in the office and any maintenance people that they have sent out. Any issues have been dealt with promptly and effectively.We would have no hesitation in recommending Spencer Properties.
    John Harrison-Church

  • I have been with Spencer's for the past 4 years and in all that I have never had any problems with them. The property I rent is in great condition and i am very happy with the service. Spencer' have always helped me and completed all maintenance issues within a reasonable timescale. A very happy tenant.
    Erik James

  • Very efficient and very proactive. They fitted two new radiators in our flat as soon as we requested them. They have also given me two sets of VIP tickets to what Leeds Rhinos play. Overall a very strong experience with them as my letting agents.
    Adam Sirett

  • I have been with many landlords in the Headingley over the past 16 years and Spencer Properties have been by far the best. Firstly they are extremely professional, helpful and trustworthy, something which in this area can be hard to find. I have been with many landlords in the Headingley over the past 16 years and Spencer Properties have been by far the best. 
    Jon Rudd

  • In 2014, it was my first ever moving house experience, and Spencer Properties was a delight to have as our landlord.  In 2014, it was my first ever moving house experience, and Spencer Properties was a delight to have as our landlord. Spencer Properties make sure that your accommodation is the best place to live in, and the customer service from them is brilliant. When it came to sorting out deposits, Spencer Properties returned the deposit in full without any hassle. I enjoyed nearly 3 years with Spencer Properties, and will recommend it to all of my friends who are looking for an accommodation in the future.
    Samantha Bass

  • I've found that Spencer’s provided a really good service. I lived in their property for a year. I found that they listened to my concerns and addressed them quickly and efficiently. The maintenance staff are really friendly and approachable too. For me, this was a great, fuss-free way to rent my lovely place to live. :)

    Lorna Dunsire

  • The relationship with my landlord is awesome very nice company. I also like the timely response to repairs always very helpful. Everyone was really friendly in the office and Jeff found us the perfect house. I'd recommend 100% these to my friends.
    Daniel Temtsen

  • I had a great experience when I let with this agency. The landlord was helpful and always attended to my needs. Yasir also was concerned with my general well-being. I was comfortable in the house i rented and every time there was a problem I knew I can call him and expect fast response. I would let with these agents over and over again.
    Kabelo Mathendele

  • Spencer properties (in particular Yasir) have been very helpful, they quickly respond to repairs that occur in the property. Good communication and friendly throughout the tenancy. Received my bond back within a week. Excellent landlord!!! Would recommend.
    Cherechi Ndukwe

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