Skip to Content

Customer Service Excellence Award

Customer Service Excellence Award is an annual competition organised by the Web reviewing site. It's aim is to recognise and award talented individual and team efforts in outstanding customer service and generate internet marketing exposure for the award winning landlord.

Here are some quotes from the nominations we received:

"Spencer Properties are very friendly and understanding company. The organisation makes sure everything is alright and our welfare generally. Overall I recommend Spencer Properties. I really enjoyed my stay in Leeds. Thanks.... ."

"I have been with Spencer's for the past 4 years and in all that time I have never had any problems with them. The property I rent is in good condition and I am very happy with the service. Spencer's have always helped me, and completed all maintenance issues within a reasonable timescale. A very happy tenant.... "

"I have lived in a Spencer Properties privately rented accommodation for a year. In this time I have found that Spencer’s provide a really good service. They have listened to any concerns I have raised and addressed these quickly and efficiently. I've also found the maintenance staff really friendly and approachable. The accommodation itself was lovely- well-kept and well managed. This was a great experience for me, with a fuss-free way of renting my place to live...."

Gill Spencer, Director at Spencer Properties says: "Being awarded the Standard of Excellence in Customer Experience in the Lettings Agents in LS6 is a huge achievement and rewards the hard work we put into making Spencer Properties the best landlord in Leeds."

Back to Awards page


  • Very efficient and go the extra mile.
    Cleo & Samantha

  • I've been renting a from Spencer Properties for a while now and have no major complaints. I was able to move in to the property just two days after the first viewing with all the paperwork done smoothly, which was excellent as I needed somewhere at short notice, and any maintenance issues, etcetera, have been deal with pretty swiftly. Certainly a better experience than I've had with letting agencies in the past.
    Alistair Iveson

  • Good experience, quick with resolving problems.
    Mohammed Bari

  • Since we were looking for a new property with Spencer properties it was easy to book an appointment for viewing. Then we decided to move in to one of their property it was easy to sort it out. When we signed to contract and sent all our details the property was ready to move in. So far we had only one minor maintenance issue but it was sorted straight away.
    Agnes Fruzsa

  • I have been renting through Spencer Properties for a few months and so far the experience has been much better than I have had with other agencies. The processes of viewing the flat, signing the contract and moving into the property were seamless and easy. There were a couple of discrepancies between the inventory and the condition of the flat, but once we pointed them out these issues were quickly resolved. I have only had contact with Frankee so far, who has been friendly and professional throughout. Overall I have no major complaints.
    Thomas Treacy

  • I've had quite a few issues with my boiler, but landlord is always very quick to fix. They also put locks on my windows at my request.
    Natalie Dohohue

  • Very good landlords, very helpful and very professional. I would always recommend!
    Lauren Richardson and Hannah Fox

  • Very efficient dealing with repairs or queries with flat.
    Tony Magee

  • Very fast communication in general.
    Thereza Reis

  • Overall, it’s been a pretty good experience. Everything works and repairs are always dealt with extremely efficiently and without any fuss.
    Timothy Brown & Claudia Rose

More testimonials